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Website Hosting & Maintenance Agreement


This agreement starts on Launch Day when the website goes live.

The Web Design & Development Agreement includes 1 .ca domain registration for the first year, as well as 1 domain name email for the first year. There are some ongoing costs associated with running your website, and they are as follows:
Annual costs:
Website Hosting $180.00 per year, billed annually
Website Maintenance $180.00 per year, billed annually
These can be billed monthly at a cost of $18.00 per month each.
Domain Registrations
$25 (.ca)
$30 (.com, .org, .net)

Domain registration

Your domain needs to be registered every year. We’re covering the first year, but subsequent years will cost you:
$25 (.ca)
$30 (.com, .org, .net)
Other domain extensions are available by request, rates may change without notice.

I will bill you one month prior to your domain expiring. If you do not renew your domain on time, I may still be able to save it for you, at an additional charge.

In the event of non-payment of your domain, you may lose your domain to another individual or business. In the case that another party purchases your domain, your only recourse is to attempt to contact the new owner and negotiate a purchase.

Domain names registered on your behalf will be registered under the name and address of Rockwynn Web Design, however you will remain the legal owner of the domain and can request to have the domain transferred elsewhere. Unless you specify otherwise, I will list you as the Owner and Rockwynn as the Administrative, Technical and Billing Contact.

Website hosting

The cost of hosting your website is $180 per year, billed annually. Or $18.00 monthly.

In the event of non-payment of your hosting fees, your hosting account will be suspended until payment is received. I am not required to store your website files on the servers if your payment is 30 days or more past due. Please notify me of your intention to cancel your hosting account prior to your files being deleted so I may provide you with a backup of your site for a $50 fee.

Backups

I make regular and thorough backups of your site so that it may be fully restored in case of loss.

Updates and Upgrades

I will monitor your website functionality to ensure that everything is working as it should and upgrade where necessary. Some plugins may become outdated and no longer work with the newest version of your website software. Plugins may need upgrading to accommodate the newer version, or become obsolete with the improvements in the website software.

Email Hosting

I provide Industry-standard POP, IMAP, and webmail access, as well as email hosting, and the creation of 1 custom domain email address within this plan. I will also help you set up the Mobile access for smartphones, iPhone, Blackberry and Android. Additional email addresses will cost $15 per year.

Availability of Website

Rockwynn Web Design has a Hosting Account with Go Daddy, they achieve a server uptime of around 99.9%.

Maintenance

The cost of hosting your website is $180 per year, billed annually. Or $18.00 monthly. I will provide you with minor updates, they should not exceed more than 50% of the content on any single site page. The maintenance plan includes 1 hour of work each month. If you request work that will take more than 1 hour in a given month, I’ll ask you to confirm your plans and bill you at $35.00 per hour. During this time, you agree that I will be the sole provider of maintenance services for your Website, and no other party will have access to or rights to change your Website. If a party other than myself makes changes to the Website, any errors that are created, that must be repaired will be charged for separately.

What IS included in this Agreement?

Small updates
Edit, revise, update or input new textual content on existing pages.
Update/change photos on existing pages.
Set up 1 custom domain email address.

What is NOT included in this Agreement?

Web site redesign or re-development
Search engine optimization services
New pages
CMS design or integration including but not limited to blogs, shopping carts and web forums.
These require a separate design agreement.

Deadlines & Deliverables

I will respond to all maintenance requests from you within 48-72 hours or sooner, via email or phone, with a confirmation that I received your request, and an estimated completion date. I will adhere to all quoted deadlines for the deliverables in the maintenance requests. In the event that I have any issues in delivering on a quoted deadline, I will notify you via email or telephone explaining the reasoning for any change.

Additional Services

Any additions or re-designs you request me to perform that are not specified in this document will require separate agreement and payment. I will advise you on any requested work that falls within these bounds.

Termination

Of course you are free to move your website to a different hosting provider and terminate this contract for whatever reason you may have. Any monies paid for annual hosting will not be refundable.

I reserve the right to terminate our contract too if you fail to pay outstanding invoices within a reasonable period or for other reasons where I feel we can no longer work together. No maintenance or hosting fees will be refundable in this case, as I pay for my server space upfront too.

I will transfer the domain for you, at your request, for a one-time $50 transfer fee. Your new domain registrar may charge an additional fee for this service.

If you would like me to move your site for you, there will be a one-time charge of $100.

Any fees payable for moving your website and/or domain name to alternative suppliers will be fully payable by you. Any technical assistance I give for moving sites is chargeable at $35 an hour. I will provide you with an estimate of time and the fee shall be paid before any work is done.

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